questions? ♡
Everything about orders, downloads, and delivery.
How do I get my files?
The moment your payment completes, download links are sent to the email you used at checkout. You can also grab them from the order confirmation page. If nothing arrives within a few minutes, check your spam folder first, then email support@cosplaybit.com and we will sort it out.
What exactly is in a set?
Each product page lists what is inside. Most sets include 15 to 30 high resolution photos, and some special drops include video. Files are standard JPEG and MP4, so they open on any phone or computer.
Can I share or repost the photos?
Please do not. Sets are licensed for your personal enjoyment only: no resharing, reposting, reselling, or use in any AI training. Every purchase supports the next shoot, and leaks genuinely hurt small creators.
What is the refund policy?
Because everything is a digital download, all sales are final once the files have been delivered. That said, if something is wrong with your order, like broken files, missing photos, or a double charge, email support@cosplaybit.com and we will make it right.
How is payment handled?
Checkout happens on our secure store powered by WooCommerce. Your payment details go directly to the payment processor and are never stored by this site.
How do I reach you?
For anything about an order, email support@cosplaybit.com and we will get back to you quickly. That inbox is for support only. If you just want to say hi, come find me on Instagram ♡
Wanna chat? Say hi on Instagram, the support inbox is just for orders ♡